release

We recommend that you double box leaving at least two to three inches around each box using bubble-pack, or any other suitable cushioning material inside each box. Each item should be wrapped separately with bubble wrap so items do not hit against each other. Your repaired items will be returned to you in the shipping container in which you sent them, so be certain that you are satisfied with the protection that you provide. Any special instructions should be enclosed in writing. Be sure to enclose your name, address, phone number and email address on this release form.

We have repaired thousands of items over the last 30+ years and very successfully! Even so we cannot guarantee that every piece repaired will look as original or be as strong as when the piece was made. Most repairs will require grinding out a chip and/or grinding the glass surface or lip down below the damage and re-polishing. It must be understood that heights and shapes can and will change in the repair process. Many, but not all, repairs are undetectable. All repairs, alterations and restorations are done strictly on a best effort basis.

If your crystal or glass collectible will be bonded with a UV resin or similar catalytic adhesive, these bonds cannot be guaranteed to tolerate heat or solvents or be food safe. Do not wash it in the dishwasher, display in a sunny window or immerse the piece long term in hot water. Alcohol, including liquor, and other solvents may also attack these bonds. Many items that are repaired with bonding agents can only be used as ornamental keepsakes thereafter.

There are certain unavoidable risks involved in crystal and glass repair. On rare occasions, during the repair process, a piece can shatter due to hidden cracks, faults, internal stress or by accident. Historically, less than 2 in 1000 pieces are lost during the repair process. All liability for breakage and results remain that of the customer, however there will be no charge for pieces that fail to survive the repair process. The client will be responsible for all shipping charges in any case.

We do not compensate monetarily for any item that may break while in our care. Shipping damage is the responsibility of the shipper.

I have read all of the information contained herein, understand and accept all RISKS AND LIMITATIONS involved with this glass repair.
PLEASE PRINT OR TYPE CLEARLY

Print Name________________________________ Email __________________________________________

Address________________________________________________ City________________________________

State_________________ Zip Code________________________Phone #______________________________

Date____________________ X_________________________________________________________________

Please make a hard copy of this page, sign and enclose it with your order. On the back of this page, list each individual item to be repaired. Describe each required repair in detail.

If you should choose not to have CrystalCraft repair your crystal, even though the risk has proven to be less
than 2/10 of one percent, we understandand and thank you for considering CrystalCraft for your needs.

Without a signed copy of this release form we must decline to proceed with your repair.